Accessibility – Open Farm
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Open Farm

Open Farm provides pet food that can both be good for your pet and do some good for farm animals and the environment.

Welcome to Open Farm! If you would like assistance finding the pet food that’s right for you, please give us a call at +1 833-540-8602, or email us at We are proud to offer a dedicated phone line that we created especially for people who may experience accessibility issues with our website. Our specially-trained staff will give your call first priority and will be happy to help you. We can also assist any hard of hearing users via email at, or on our live chat.

We’re Here to Help!

Ready to shop pet food?! Just call our priority line at +1 833-540-8602 (See note above) between the hours of 9 AM and 5 PM Eastern Standard Time, 7 days a week. We’ll be happy to talk you through your options and answer any questions that you have. If you have auditory issues or are unable to call in, our customer service team will be happy to assist you via email at, or on our live chat.


Open Farm’s goal is to completely rethink the way pet food is made. We source the highest quality ingredients, support farmers who treat their animals right, and provide full transparency for our customers. We provide pet parents the ability to trace every single ingredient in every bag of Open Food pet food back to its source. Now you’ll never have to question if you’re feeding your pet the very best.

Formal Complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days.

What is this page all about?

Open Farm is committed to accessibility and constantly strives to ensure compliance with all applicable laws and guidelines. To ensure that our services are as easy to use as possible for all of our customers, we have created this page to highlight our key offerings and to guide you to our priority number (+1 833-540-8602) (See note above) or our customer service email address (, where we can answer all of your questions. We’re always open to feedback on the accessibility of our website, so please do not hesitate to share your experience with us. We look forward to serving you.

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